|
Multimedia
and User
Services Specialist |
|
My
primary duties involve on-site software maintenance and user
support for all desktop computers and servers (Mac OS 9/X
and Windows 2000/XP) in the Student Affairs Department (approx
220 terminals). This includes administering accounts, deploying/troubleshooting/installing
software and hardware, performing all networking connections
and configurations, performing user training, and otherwise
interacting with departmental faculty and staff. |
|
Mac
Specialist (PT/FT), Mac Genius
(FT), Specialist (PT) |
|
As
a Mac Genius, I was required to have Apple certification
before being eligible for the job, and after being hired,
I worked in the service department of the store where I performed
troubleshooting and repair on late-model Macs. I moved to
Mac Specialist (part-time) in late August of 2002, where
my duties included greeting customers as they enter the store,
helping them with their technical questions, helping them
choose a hardware or software solution for their particular
needs, developing a base understanding of all the products
in the store, doing occasional customer presentations, and
otherwise representing the company's retail presence. I have
maintained good relations with the store, and have returned
at various times over the years to help out. |
|
GUI
Developer/HTML Programmer (contract) |
|
I
was a member of a five-person group brought in to develop a
Graphical User Interface (GUI) for a web-based electronic medical
record system. My duties included designing the overall look
and feel for the product, producing graphical mockups and marketing
materials, and producing complete, functional pages. Technologies
used included HTML, DHTML, CSS, Javascript, imagemaps, and
graphics creation. |
|
Lead
Graphic Designer/HTML Programmer |
|
My
position at Smart Online was as the primary designer/prototyper
for the company. My responsibilities included creating original
web designs for presentations to Fortune 500 companies and
creating and implementing internal designs for the company
web site. These tasks included visually integrating aspects
of the company site with those of potential partners, helping
develop usability guidelines and strategy for the company web
site, and proposing designs for new features and services of
the company. Upon approval of a design, it was my responsibility
to aid in its functional implementation on the site. Technologies
used included CSS, HTML, DHTML, Javascript, imagemaps, and
graphics creation. |
|
I
was one of two network administrators for a communications
school supporting approximately 150 computing stations and
three computing platforms (Mac, Windows, and UNIX). My primary
duties involved hardware maintenance and user support for all
computing software and equipment in the school. This included
administering accounts, installing and replacing components,
troubleshooting and installing software, performing all networking
connections and troubleshooting, and interacting with all faculty,
staff, and students. |
|
Administrative
Support Student |
|
This
was a temporary student position with the Publications Department
of the Institute. I helped support all printing equipment and
computers (Mac and Windows) for the department. The documents
we produced covered everything from books to promotional and
display items. My tasks included mounting, pressing, laminating,
cutting, and overall preparation of large-format printed materials,
as well as troubleshooting departmental computing equipment
and performing minor web-programming duties. |
|
This
was a temporary student position with the Corporate Training
Department of the Institute. I helped in the design, editing,
and production of internal training materials. This included
manuals, brochures, and promotional materials for the department,
as well as minor web-programming tasks. |
|
I
was a student lab attendant for the department of Education
and Psychology during my studies at NC State University. My
tasks included supporting all computing software and hardware
(Mac, Windows, and UNIX) used by the faculty, staff, and students
of the department. My primary responsibility was upkeep of
the departmental computing lab, but my duties extended to the
entire department. I was the first undergraduate student to
be hired for a position ordinarily held by graduate students,
and one of the only employees allowed to provide support to
users outside of the lab itself (a task ordinarily reserved
for salaried employees). My duties included staging and installation
of new terminals, hardware/software installation, all levels
of troubleshooting, and performing minor web-programming duties. |
|
As
a Student Patrol Officer, I attained the rank of sergeant within
the first six months of employment, and was offered lieutenant
shortly before leaving the Public Safety Department. My responsibilities
included patrolling campus, conducting safety escorts for students,
operating two-way radio equipment, operating electronic security
systems, securing various campus buildings, testing safety
equipment (bluelight emergency phones, etc.), operating departmental
patrol vehicles, supervising nightly SPO shifts (after having
been promoted), assisting NCSU Police when necessary, and overall
providing for campus safety. |
|
I
have a BA in English with a concentration in technical/information
writing and editing; and a minor in Graphic Communications
with a concentration in drafting, layout, and design. |
| CERTIFICATIONS |
2002,
2003 |
|
Apple
Certified Desktop Technician (AASP) |
|
Apple
Product Professional (APP) |
| COMPUTER
SKILLS |
Operating
Systems:
Mac OS 7.0-X; Windows 95/98/NT/2000/XP; UNIX (Solaris and HP-UX);
Palm OS
Graphics
and Multimedia Applications:
Acrobat; AutoCAD; CorelDraw; Debabelizer; Fireworks; Flash;
GIF Construction Set; GifBuilder; Imageready; iDVD; iMovie;
iPhoto; Logomotion; Media 100; Pagemaker; Photoshop; Poser;
Premiere; Quicktime Pro
Internet
Applications and Protocols:
Dreamweaver; Entourage; Exchange/Outlook; Homesite; iCab; Internet
Explorer; IMAP; LDAP; Mozilla; Netscape; Opera; POP, Rational
Content Management System; RealPlayer; Safari; a wide variety
of email, instant messaging, telnet, and FTP clients; numerous
shareware and freeware applications, including many HTML editors
and tools, as well as helper applications
Office
Applications:
Filemaker Pro; Keynote; Meetingmaker; MS Office (Excel, PowerPoint,
Word); Palm Desktop; Wordperfect Suite
Networking
and Utilities:
Appleshare IP; Apple Remote Desktop; Applescript; At Ease;
Diskeeper; Diskwarrior; Easy CD Creator; Nero Burning Rom;
Network Assistant; Norton Antivirus; Norton Ghost; Norton Internet
Security; Norton Utilities; Remedy; Retrospect; Stuffit; Techtool
Pro; Timbuktu; Toast; Vantive; Virex; VNC; WinZip; various
shareware applications
Hardware:
Full PC assembly; networking (wireless/802.11b/g, Appletalk,
TCP/IP, Bonjour/Zeroconf, transceivers, hubs, routers,
switches, cabling, crimping, etc.); audio/video editing
and input systems; digital cameras (video and still picture);
external hard drives (RAID arrays, removable media, etc.);
modems; flatbed scanners; input devices; printers (large
format, thermal wax, laser, inkjet, dot matrix, etc.);
CD-R/CD-RW/DVD-R/DVD-RW drives; RAM, drive, and board/card
installation; etc. |
ADDITIONAL
INFORMATION & EXPERIENCE |
Technical/Strategic/Communications:
- Ability to assemble a PC from component parts
- Comfortable with installing any of a number of PC and Mac
components
- Ability to completely hand-code HTML (nested tables, frames,
embedding, etc)
- Familiarity with the differences in browsers and their methods
of processing code
- Experience with client-side imagemaps, embedded media, MIME
types
- Some Javascript and other client-side scripting, creation
of stylesheets (CSS)
- Understanding of web-palette and graphics-compression/optimization
issues
- Extensive web graphics creation skills (buttons, background
patterns, logos, icons, fully animated gifs, limited 3D imagery;
banners, customization of stock photography and clipart)
- Enthusiasm for learning new software, skills, and technology
- Talent for training and communicating complex ideas to a
non-technical audience
- Excellent communication/organizational skills
- Can help develop, refine, understand, and implement marketing/organizational
strategy
- Knowledge of information layout, integration of copy and
design
- Experience in integration of disparate corporate identities
for partnership projects
- Solid understanding of web technical capability and current
technologies
- Copyediting and writing skills, including creative, technical,
and journalistic writing
- Knowledge of web resources and competing sites
- Ability to create outlines, flowcharts, other conceptual
frameworks
Artistic:
-
Have been responsible for the creation of prototypes, comps,
clickthroughs, etc. for a number of business clients
- Print-design background with a good sense of layout and color
- Art direction skills (some management)
- Ability to design/build a web site from scratch, combining
content, navigational structure, and appearance
- Photo-manipulation/color-correction and creation of original
images
- Can draw from photographic reference, ability to scan and "paint
over" hand-drawn imagery
- Multimedia skills (importing/creation of audio and video
files) |
|